Recent Posts

3 Things Every Customer Should Know About Mitigation Companies

2/8/2018 (Permalink)

This is interesting data from our SIU department we thought you readers would appreciate.

Unlike most mitigation companies, we have a Special Investigation Unit (SIU). From over 1500 investigations performed for Insurance Carriers, Property Managers, Cities, etc, we have aggregated & analyzed the data from the last couple years.

Here are 3 Things All Customers Should Know:

1. OVER 90% of the time the customer was OVERCHARGED an average of 40-60%.

2. Industry standard for drying is 3-5 days (per IICRC). In most cases mitigation companies are charging for 10 days or longer. Have you ever asked them “Why”?  

3. 99% of the time mitigation companies cut the drywall, have you ever asked "Why"? In many instances, IICRC guidelines recommend “in-place drying” since it is safe and reduces cost.

We fully understand that mitigation and/or restoration companies stand to make a lot less money on each project.  However, the benefits to you are reduced: Cost(s), Business Interruption, and Overall Collateral Spend.  

Accidents happen, but that doesn’t mean you have to be a victim!  - If you feel you have been overcharged, send us an old estimate and we’ll do a ‘quick review’ for free. Maybe you are one of the lucky 10%.  

We hope one day we can work together…SERVPRO of Downey puts its partners before its pocketbook.

3 Places to Find Water Damage

2/8/2018 (Permalink)

Take this scenario: You come home from a long day at work. You make yourself some dinner, relax a bit, and enjoy the rest of the evening. It's now 10pm and you decide to go downstairs to get some water before bed.

Let me tell you...You got water alright.

You turn on the lights and your kitchen is soaked! The culprit? Your dishwasher. With all the water running from your sink and dishwasher your kitchen becomes a popular location for water damage. Where are other popular places to find water damage? 

  1. Roof: Your roof is a huge protection to your home from the outside elements. The slightest damage to your roof can leave you exposed to internal damage. If you have multi-story home, damage can penetrate not only the 2nd floor but the 1st one too.

          What can you do? Have your roof inspected by a professional on a regular basis. About every 3-5yrs depending on the age of your roof and the elements it's exposed to like, rain, hail, or snow.

      2. Bathroom: This room, much like the kitchen, has allot of water running through it as well. You have your sink, toilet, and shower. But unlike the kitchen, Black Water aka Sewage Water, can be a real mess.

          What can you do? Inspect around your shower & toilet. Look for leaks in the caulking or moisture spots. Under the sink, check the pipes. Make sure they are all tightened.

      3. Kitchen: As was stated, Kitchens are notorious for water damage. Your Dishwasher, Sink, & Refrigerator can be time bombs waiting to burst. 

         What can you do? Check your pipes under the sink, much like your bathroom. If your refrigerator/freezer has a Water & Ice dispenser, check under the fridge for leaking water. As for your Dishwasher, check the escape valve that connects to your garbage disposal. When all the water leaves the dishwasher, it escapes to that valve.    

Water Damage doesn't discriminate, it can happen to anyone & at anytime. In fact, the scenario mentioned at the outset happened to one of our own employees. If you find yourself in a similar scenario, SERVPRO® of Downey is just a phone call away from assisting you.

How Clean is Your Air After a Fire?

2/8/2018 (Permalink)

You know that nasty sting you feel in your nose when walking by a building that has recently burned down? It's unpleasant & hazardous. The odor is sulfer mixed with smoke. It's called Acrid. What’s the best way to get rid of it?

Keep in mind, smoke contains the residue of all the burned materials and it can be caustic. It usually requires special equipment to completely clean the air. Ozone Machines and Air Scrubbers are designed specifically for this work.

Ozone Machines destroy the Molecules, Bacteria, and Spores that cause unpleasant smells. Air Scrubbers clean the air by repeatedly moving it through HEPA filters which help reduce the smell. 

What else is involved? Other necessary steps involve: (1) Clean all the hard surfaces (2) Wash or treat clothes, drapes, carpets, and upholstery. 

A fire doesn’t always destroy a building, smoke however, can ruin everything it contacts. Make sure you do all that’s needed to “clear the air.”

Don't Let Remediation Be Your Nightmare

2/8/2018 (Permalink)

We know the feeling, the feeling after a long day of work. The feeling that you just can't take on anything else. You've finally go on that vacation, you clear your mind and rejuvenate your body. Then when you get home, you're welcomed by a flooded house. Anxiety and stress begin to rear their ugly heads once again. The remediation process can seem like a nightmare. Your floors are ripped up, some of your drywall is torn out, and not to mention a portion of your belongings are damaged. True, the remediation process is not always easy. Our job isn't to make this situation harder for you. Our goal is to get your house/business back to normal as quickly as possible and with great care. If you have a disaster at your house or business, take a deep breath, relax, and let SERVPRO® of Downey handle the mess. You have enough to worry about already. #HereToHelp